What is PHIN?
PHIN - the Private Healthcare Information Network - is an independent, not-for-profit organisation established by the UK Competition and Markets Authority. It collects anonymous patient feedback from private hospitals across the UK and verifies the satisfaction scores those hospitals publish.
Patients are surveyed after their treatment. The questions cover the experience of care - from the welcome they received, to how their treatment was explained, to the cleanliness of the rooms, to whether they would recommend the hospital to family and friends. The responses are anonymous, and they aren’t filtered by us.
Every score on this page has been verified by PHIN.
Our most recent
PHIN-verified scores
0.0%
In May 2026, 98% of our patients rated their overall experience of the Ulster Independent Clinic as positive.
The score reflects how patients answered when asked: ‘Overall, how was your experience of our service?’ PHIN reports the figure as the percentage of patients who rated their experience as good, very good or excellent.
PHIN publishes the scores monthly. The pie charts below show the breakdown across inpatients, day patients and outpatients.
Inpatients
Positive: 99%
N/A: 1%
Neutral: 0%
Negative: 0%
Day Patients
Positive: 98.4%
N/A: 0.9%
Neutral: 1.6%
Negative: 0.9%
Outpatients
Positive: 97.4%
N/A: 1.8%
Neutral: 0.8%
Negative: 0.0%
OVERALL
Positive: 98%
N/A: 1.2%
Neutral: 0.8%
Negative: 0.2%
Inpatients
Positive: 99.1%
N/A: 0%
Neutral: 0.9%
Negative: 0%
Day Patients
Positive: 99.3%
N/A: 0%
Neutral: 0.7%
Negative: 0%
Outpatients
Positive: 98.8%
N/A: 0.8%
Neutral: 0%
Negative: 0.4%
OVERALL
Positive: 99%
N/A: 0.4%
Neutral: 0.4%
Negative: 0.2%
Inpatients
Positive: 100%
N/A: 0%
Neutral: 0%
Negative: 0%
Day Patients
Positive: 99.3%
N/A: 0%
Neutral: 0.7%
Negative: 0%
Outpatients
Positive: 98%
N/A: 1.7%
Neutral: 0.3%
Negative: 0.0%
OVERALL
Positive: 98.8%
N/A: 0.9%
Neutral: 0.4%
Negative: 0.0%
Patient Voices
Here’s what patients have told us about their experience in their own words.
"From the moment I arrived at reception, the receptionist was lovely and very helpful. The nursing staff were very polite and made me feel at ease. My room was absolutely beautiful, spotless and overall I was very impressed ..."
Day Patient, May 2025
"My 10 year old was very nervous about their appointment but the Dr, nurses and MRI staff were so good… put both our minds at ease. Thank you!"'
Day Patient, May 2025
I was looked after by a most amazing team of Doctors and Nurses and other staff. I cannot thank each one of them enough for all the care and personal attention they gave me and for all the wonderful food …
Day Patient, May 2025
"Recently I had an MRI scan. The service was 1st class. The radiologist was so attentive and put me at ease from start to finish which made the whole process stress free. I highly recommend."
Day Patient, May 2025
"…We couldn't have wished for more… from booking right through to treatment it was very efficient. The hospital was spotless and very modern… Great to know we have this wee gem so handy."
Day Patient, May 2025
About the Ulster Independent Clinic
Officially opened in 1979, the Ulster Independent Clinic is a registered charity and one of Northern Ireland’s longest-serving private hospitals. We provide consultant-led specialist services, advanced diagnostics, expert surgery and physiotherapy-led rehabilitation from our site in south Belfast.
Ready to take the next step?
Our team is here to help. Whether you have questions, want to understand your options, or are ready to book. A quick call is the easiest way to get started.
Health Insurance clients: We work with all major providers
Self-funding: We offer competitive rates.
